what our clients are saying about Drainscope:

To Derek & Crew of DRAINSCOPE.net

I am writing to you on behalf of the owners of Strata Corporation #XXXX to thank you and your crew for the wonderful way in which you completed Phase One of our drain repairs.

We appreciated the fact that you completed the scoping and assessment on the appointed dates and were willing to meet with us to discuss the details of your findings. You presented to us a very detailed map of our complex with clear and problem areas noted, including a couple of photos indicating what your cameras had found (to help us understand what the problems entailed). You even walked around with us to point out problem areas and possible solutions.

The estimate you presented to us was detailed and allowed us the opportunity to again meet with you and discuss if the project would exceed your estimate before completion.

Your estimate of the time it would take to complete the job was quite accurate and your crew was polite, courteous workers who tried to disturb as little as possible of the grass, garden and sidewalk areas that needed to be worked on. All areas were cleaned up and returned to such a condition that it looked as if they had never been dug up.

The attention to detail of those areas was unbelievable and greatly appreciated.
We thank you for your work on Phase One of our drainage work and look forward to working with you again.

STRATA PRESIDENT

Strata Corp (Saanich BC)

DRAIN REPAIRS
Derek at Drain Scope is top notch. He runs his company with honesty and integrity and was willing to approach our problem with a more economical solution. One that we were'nt given with two previous companies we worked with. We have saved thousands by using Drain Scope and we won't hesitate to reccomend this company to anyone we know, that encounters drain issues.

**How would you rate our company? Excellent - very satisfied with service
**Would you recommend DrainScope to someone you know? I have already
**Was our staff at DrainScope helpful? Very good

JILL

Derek and his team went above and beyond my expectations of good work ethic. They were prompt, reliable, and hardworking in the challenging job of cleaning and repairing old drain tile, as well as installing clean-outs and a new driveway drain system. Derek alleviated my anxiety by moving up the scheduled project before imminent autumn rain, which prevented a flood in my basement. Updates were provided every step of the way, and Derek was always available to answer my endless questions!

I would highly recommend this company to others and I will hire Drainscope again in the future. Thank you so much.

Ellen

After some heavy rains I am very happy to report that all the installations your company has done are working perfectly. I am impressed by your professionalism, including the concise planning, the quality of your work and the visual documentation of it - all done to our satisfaction. We are looking forward to DrainScope in the future, if we should decide to tackle the envisaged project on the other side of the house.

Mr. Brauss

I wanted to say thank you again for the work your team did with the drainage around my house. With the heavy rain last week I was concerned about water in the basement again - but there was none! Your guys did a great job cleaning the existing drain and fixing what was needed. I am so happy with the work you did.

Cindie

Working with Drainscope helped ease the uncertainty and anxiety associated with fixing the drainage issues on our property. Particularly helpful was the clear estimate provided initially and the continual updates throughout the entire process. When something unexpected did arise options and costs were diligently examined and clearly laid out. Having water soak our basement once was enough so we also really appreciate the security of the guarantee Drainscope provides.

Honest professionals who do a great job!

Keith

We recently had our Perimeter Drains replaced by Derek Rathwell and his team. From the initial quote to the completion of the work, Derek was thorough and professional. He went above and beyond to help us work out the best options for our property.

Derek was readily available, both in person and by telephone throughout the entire job. His foreman was very helpful with any on-site questions I had and always explained things to me in a way that I would understand. The weather was challenging at times during the work - 14" of snow overnight! - but Derek and his team persevered. Despite the wet weather, our property was always left in a clean and tidy condition at the end of each day.

We are extremely happy with the work that was done and feel safe and secure in the knowledge that our property now has a drainage system that is efficient. I would highly recommend Derek for any prospective drain work to future customers.

Alison Morgan

Although few people will ever say they love being faced with a serious perimeter or sewer drain job, working with Derek Rathwell and his crew on one occasion almost moved to do so -- and here's why: Derek Rathwell - the division manager was the stellar element in this happy story. He was on site & in touch during (& after) the whole job, uncommonly attentive & answerable - superb follow thru - & scrupulous with the city code inspector. I can't praise him enough.

Heather McHugh

I've just had the pleasure of replacing my perimeter drains on my home. My Home has 3/4 below ground level basement which means more soil removal and management of that quantity of soil was done very well with little impact on my property and consideration of my neighbor. I'm a gardener and with that consideration the crew worked around the garden space with skill verging on delicateness, even with the backhoe. I have to admit, the garden landscaping looks better than it was before they started.

The crew were professional, respectful, tidy and a pleasure to have around.

It's quite a process with me having questions along the way that were answered with knowledgeable experience, The drains were constructed in such a way that in the future they can be serviced with little hardship. I have the confidence that the job was done with excellent skills. contact us and we will put you directly in touch with this client.

A VERY Happy Client

I found that Derek very helpful throughout the job process. He was very good at updating me as the job went along. I liked the fact that he didn't up sell me but at the same time he was very knowledgeable and helped me make the right the decisions based on my situation with my home.

**How would you rate our company? : Excellent - very satisfied with service
**Would you recommend DrainScope to someone you know? : Yes
**Was our staff at DrainScope helpful? : Very good

K.D.

Our small strata building was faced with a recurring perimeter drainage problem with a cause both complex and difficult to precisely identify. We engaged Drainscope to assess the situation and recommend a first class remedy. After a thorough analysis of the problems by Derek Rathwell and his crew, which included extensive discussions by Drainscope with consulting engineers and City of Victoria experts, they came up with a comprehensive solution. In the process of the remedial excavation work, several additional problems were uncovered and creatively resolved by the Drainscope crew. Throughout the entire process, both Derek and his crew kept us informed and up to date on the progress of the work, including information meetings with all members of the strata. Their approach was both reflective and thorough, thinking through and rethinking remedies as the work progressed.

We found the entire team at Drainscope to be patient, timely, courteous, and helpful throughout the tidy job. They consistently went the extra mile and finished the work on time and within the budget agreed upon. As a result of their thorough and thoughtful efforts, we have now gone through another long wet and rainy season without a trace of past problems. Consequently, we have no hesitation in recommending Derek and the Drainscope crew to creatively assess and address any drainage problems one might encounter.

John (Strata Council)

Our experience with Drainscope was most positive. Derek Rathwell, is well informed, prompt and professional. We are very glad that we were able to get in touch with someone with high standards of integrity and professionalism, who was able to 'step in' for us during a 'household crisis'.

We contacted Derek at Drainscope when we had a sewage backup at our house. Derek responded very promptly and professional to our request for assistance. He readily answered all our questions, provided an overview of scope of work needed, recommended long term solutions, and provided clear documentation of all work completed.

We needed significant intervention, from catchment basin clean out, to perimeter drainage, window well drainage, Trenchless pipe replacement of sewer line from house to main, and sump pump replacement.

I would highly recommend Drainscope to anyone looking for these types of service.
I wish we had contacted them sooner as a PREVENTATIVE solution rather than reacting to a crisis we were not aware was imminent!

Jean Snyder

Thank you to the drainage team at DrainScope of Victoria BC that helped our family out when we needed it most. I can't thank you enough for the first class service and work!

Gordon Higgins

Derek and his team at DrainScope are great to deal with. They have the tools and the know-how to get the job done right the first time, and they stand behind their work. From my perspective, their core values say it all: Quality. Honesty. Integrity. Reliability. The quality of their work is second to none. When they say they are going to do something, they do it. When they say they will be there, you can count on them to be there. Last but not least, they maintain a safe and tidy work site, and clean up exceptionally well when the job is done.

**How would you rate our company? Excellent - very satisfied with service
**Would you recommend DrainScope to someone you know? Yes
**Was our staff at DrainScope helpful? Very good
**How did you hear about DrainScope? Referred by Happy Customer, Promotion / Home show

Kevin. M

**How would you rate our company? Excellent - very satisfied with service
**Would you recommend DrainScope to someone you know? Yes
**Was our staff at DrainScope helpful? Very good

Derek was very helpful, articulate and knowledgeable. He was able to suggest alternate strategies for resolving our problem. Without having seen their actual work, I can easily attest to the goodwill and service that Derek was able to provide over the phone and I would not hesitate in engaging the company for any work that I require.

Laurie Saucier

To Whom It May Concern:

If you are considering a perimeter drain-tile system, I highly recommend the services of DrainScope of Victoria BC. Under the direction of Derek Rathwell, owner of, DrainScope, a complex perimeter drain-tile and rain water system was installed at my home. The staff that worked on the job performed their work with the utmost professionalism and left the site in immaculate shape.

The team provided outstanding quality work; they are honest, reliable, and go beyond expectations. The job went smoothly and was completed on time, within budget, in a friendly, courteous, and professional manner.

It was refreshing to connect with a dependable and professional company that kept all commitments, produced high quality results and stood by their workmanship with courteous communication and follow-up.

I would not hesitate to recommend Derek Rathwell & his Team at DrainScope. If needed, I would be happy to provide further reference.

Regards,

Renie Cunningham

**How would you rate our company? Excellent - very satisfied with service
**Would you recommend DrainScope to someone you know? Yes
**Was our staff at DrainScope helpful? Very good

Drainscope renovated my patio which had subsided into the perimeter drain. They were careful not to damage nearby shrubs and did an excellent job, including tidying up. The guys know what they were doing and were happy to explain the process, they were pleasant to boot!

Charles Cunningham

DRAIN REPAIRS
**How would you rate our company? Excellent - very satisfied with service
**Would you recommend DrainScope to someone you know? Yes
**Was our staff at DrainScope helpful? Very good
**How did you hear about DrainScope? Referred by Happy Customer
**Please add any additional comments: DrainScope took care of the problem promptly, contact with City was good.

Rodney Malham

We would highly recommend Drainscope to anyone requiring drain work or replacement. Even before work began Derek spent time with us over several weeks considering our challenging drain problem and would not accept any ‘good enough’ solution. He ended up working with the municipality to move our storm drain to the other side of the property in order to achieve the proper drain elevation/ fall into the municipal system. As a result we were able to get rid of an old basement sump pump and we now have a perfectly working dual pipe perimeter system and a dry protected foundation. Derek and his professional team paid meticulous attention to detail throughout the planning and execution of the job and are committed to completing the job to perfection. We also really appreciated Derek’s ongoing dialogue with us to resolve issues as the planning and work proceeded.

Thanks!

Guy & Lori

I heard about Drainscope from a emergency flood restoration company. I was impressed on how well you all work together as a team. It ain't easy when you don't what the next phone call will bring. Certainly the value-add is the relationships with localities' utilities services staff.

Drainscope is very professional and customer-centric. As expected, they are the best experts in their field providing timely remediation, periodic services and on-going preventative recommendations. Tasks are aggregated and combined to maximize time on site. Frequent status updates are provided by a single point of contact during the job. When completed, a clear summary report of what was done with any drawings and images from the job is provided. Equally important to the company is to leave the job site neat and returned to its best possible condition. They are highly recommended.

Regards,

David Sie

Thank you to all - From Derek & the crew!

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